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Please review Makellos standards for specifics on the coverage extended in our five year warranty. As mentioned in our warranty, Makellos retains the right to modify said standard sheet at any time.
Generally, our RMA department will request a photographic proof of defects, or in some cases, request item be sent back for examination. However, Makellos reserves the right to send a representative down to view damages and determine liability. Method of proof is determined soley by the discretion of Makellos’ RMA department.
All items sent for return are subject to evaluation by our RMA department. Items deemed not to be defective will not be eligible for credit or coverage under our warranty.
Keep in mind that credits for returns are not given until items arrive in Makellos’ facility or adequate photographic proof is supplied. Dealer will be charged for replacement items and credit will only be given at such time that proof is received and deemed acceptable.
Because expansion and shrinkage is expected with all natural wood products, defects cannot be determined until six months of settling time have passed. Once six months have passed since the installation, excessive shrinkage should be discussed with our RMA department.
A. Wood by nature, may experience some expansion or shrinkage over time. Therefore, center panels that experience shrinkage up to 1/8″ are not considered defective.
B. Cabinetry should be kept in climate controlled areas only. As clearly stated in our warranty, products exposed to extreme moisture, excessive heat or cold, are not covered by Makellos.
C. For natural shrinkage that exceeds 1/8″, please contact Makellos for a touch up kit.
Variances and a minimal amount of warping can be expected with natural wood products.
A. Doors warped up to 1/4″ are not considered defective.
B. Panels and moldings are not considered defective unless warping exceeds 2″.
C. On many occasions, what appears as a door defect may easily be resolved by adjusting the hinges. Please examine and adjust your hinges before claiming Makellos’ limited warranty.
Wood, by nature, may experience a standard amount of expansion and shrinkage; as such, hairline cracks in painted doors may occur.
A. Hairline cracks through which wood is visible, are not considered defects covered by Makellos’ five year warranty.
All Cabinetry should be inspected for cosmetic defects before being installed and/or drilled for hardware. Once holes are made, Makellos will no longer be held liable for any color variances on new cabinets.
A. Wood products feature natural grains of varying shades. These characteristics are determined by nature and are in no way considered a defect in the product.
B. Glaze is an applied finish which may feature slight variances in shading, evenness or thickness. These are common features of glaze and are not considered a defect.
C. Due to natural differences found in wood, cabinets may vary in color, texture and grain. Varied shading in cabinetry stains are expected and are not considered a defect.
D. Makellos will not be held accountable for color variances due to sunlight, UV light, or atmospheric conditions.
For variances that fall outside of the above criteria, Makellos’ RMA department will review all concerns and determine if said variance is considered a defect.
KD cabinetry is not assembled by Makellos, and as such, are not covered by Makellos for construction related damages.
For accessories that have color variances, size differences, or any other concern, please send requested pictures of merchandise to Makellos’ RMA department.
Cabinetry picked up from Makellos’ warehouse is shipped via carrier of the customer’s discretion. Since Makellos cannot guarantee the shipment method, items picked up from Makellos are not covered for damages under the five year warranty. As such, we recommend customers inspect all items before leaving our warehouse.
Makellos is commited to providing quality products and excellent service, and will work with customers until satisfied. However, once a cabinet leaves our facility, Makellos does not accept returns unless they fall under the provisions made in our warranty.
Please note; once an RMA has been approved for a replacement, the request for a new item is fulfilled as a standard order. Replacement items therefore have the ETAs of a regular order.